Professor Pat's Selected Publications
· Magazine Articles and Opinion Pieces
· Cases
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Books and Edited Volumes
- P.T. Harker, Lectures on the Computation of Equilibria (Center for Operations Research and Econometrics, Universite Catholique de Louvain, Belgium, 1993).
- P.T. Harker, ed., The Service Quality and Productivity Challenge(Kluwer Academic, Norwell, MA, 1995).
- P.T. Harker, ed., Special issue of Interfaces on "Service-Sector Productivity-The MS/OR Challenge", V. 25, No. 3 (May-June 1995).
- Bank Administration Institute, Managing Technology Investment Decisions (Chicago, IL: BAI, 1999).
- P.T. Harker and
- P.T. Harker and S.A. Zenios (eds.), Special issue of Management Science on "Performance of Financial Institutions", V. 45, No 9 (September 1999).
Chapters in Books
- P.T. Harker, "The service quality and productivity challenge," in P.T. Harker (ed.), Service Quality and Productivity Challenge (Kluwer Academic, Norwell, MA, 1995), 1-10.
- P.T. Harker and L.W. Hunter, "Engineering products for customer value," in J.W. Cortuda and J.A. Woods (eds.), The Quality Yearbook 1996 (New York, McGraw-Hill, 1996); reprinted from Bank Management March/April 1995.
- F.X. Frei, P.T. Harker and L.W. Hunter, "Retail banking," in D.C. Mowrey (ed.), U.S. Industry in 2000: Studies in Competitive Performance (Washington, DC, National Academy Press, 1999), 179-214.
- Lorin M. Hitt, Frances X. Frei and Patrick T. Harker, "How Financial Firms Decide on Technology", in R.E. Litan and A.M. Santomero (eds.), Wharton-Brookings Papers on Financial Services 1999 (Brookings Institution, Washington, DC, 1999), 93-146.
- F. Frei and P.T. Harker, "Value creation and process management: evidence from retail banking," in E.L. Melnick, P.R. Nayyar, M.L. Pinedo , and S. Seshadri (eds.), Creating Value in Financial Services: Strategies, Operations, and Technologies (Kluwer Academic Publishers, Norwell, MA, 1999), 447-460.
- P.T. Harker and S.A. Zenios,
"What drives the performance of financial institutions?" in P.T.
Harker and S.A. Zenios (eds.), Performance of Financial Institutions,
(Cambridge University Press,
- F.X. Frei, P.T. Harker, and
L.W. Hunter, "Inside the black box: what makes a bank
efficient?" in P.T. Harker and S.A. Zenios (eds.), Performance of
Financial Institutions, (Cambridge University Press,
- A. De Meyer, P.T. Harker, and
G. Hawawini. "The globalization of business education," in H. Gatignon
and J.R. Kimberly (eds.), The INSEAD-Wharton Alliance on Globalizing:
Strategies for Building Successful Global Businesses (Cambridge
University Press,
Magazine Articles and Opinion Pieces
- P.T. Harker, "Cheating: The New Epidemic," Global Agenda: The Magazine of the World Economic Forum (2005).
- P.T. Harker, "Recalling Joseph Wharton's Vision for Business Schools," AACSB International eNewsletter Volume 5, Issue 3 (2006).
- P.T. Harker, "Dean's Column: Patrick Harker of Wharton on Jon Huntsman," Financial Times, May 14, 2007.
Cases
- O.Z. Aksin and P.T. Harker, "NationsBank reinvents the phone channel (A): the design decision," INSEAD, 1998.
- O.Z. Aksin and P.T. Harker, "NationsBank reinvents the phone channel (B): the implementation," INSEAD, 1998.
Refereed Journals
In order to obtain a downloadable version of the papers that have yet to appear in the journal, you must have an Acrobat PDF format. If you do not yet have a reader for PDF documents, you can obtain a free downloadable copy of Acrobat Reader.
- B. Chen and P.T. Harker,
"A non-interior-point continuation method for linear complementarity
problems,"
- B. Chen and P.T. Harker,
"A non-interior-point continuation method for quadratic and linear
programming,"
- B. Xiao and P.T. Harker,
"A nonsmooth
- B. Xiao and P.T. Harker,
"A nonsmooth
- P. Harker and
- B. Chen and P.T. Harker, "A non-interior-point continuation method for monotone variational inequalities," Mathematical Programming 69A (1995), 237-254.
- D.R. Kraay and P.T. Harker, "Real-time scheduling in freight railroads," Transportation Research 29B (1995), 213-229.
- P.T. Harker, "Introduction: service-sector productivity-the MS/OR challenge," Interfaces 25 (1995), 1-5.
- P.T. Harker, "Services and technology: reengineering the railroads," Interfaces 25 (1995), 72-80.
- B. Chen and P.T. Harker,
"Smooth approximations to nonlinear complementarity problems,"
- D.R. Kraay and P.T. Harker, "Case-based reasoning for repetitive combinatorial optimization problems, Part I: framework," Journal of Heuristics 2 (1996), 55-85.
- D.R. Kraay and P.T. Harker, "Case-based reasoning for repetitive combinatorial optimization problems, Part II: numerical results," Journal of Heuristics 3 (1997), 25-42.
- S. Hallowell and P.T. Harker, "Predicting on-time line-haul performance in scheduled railroad operations," Transportation Science 30 (1996), 364-378.
- M. Norman, J. Keenan, and P.T. Harker, "A spatial price equilibrium analysis of market-based incentives to abate non-point source nutrient water pollution," Journal of Environmental Systems 24 (1996), 409-444.
- F. Frei and P.T. Harker, "Projections onto efficient frontiers: theoretical and computational extensions to DEA," Journal of Productivity Analysis 11 (1999), 275-300.
- Frances Frei and Patrick T. Harker, "Measuring aggregate process performance using AHP," European Journal of Operational Research 116 (1999), 436-442.
- J.C. Tan and Patrick T. Harker, "Designing workflow coordination: centralized versus market-based mechanisms", Information Systems Research 10 (1999), 328-342.
- Bintong Chen, Patrick T. Harker and M.C. Pinar, "Continuation method for nonlinear complementarity problems via normal maps," European Journal of Operational Research 116 (1999). 591-606.
- Z. Aksin and Patrick T. Harker, "Computing Performance Measures in a Multi-Class Multi-Resource Processor-Shared Loss System", European Journal of Operational Research 123 (2000), 61-72.
- Frances X. Frei and Patrick T. Harker, "Measuring the Efficiency of Service Delivery Processes: An Application to Retail Banking", Journal of Services Research 1 (1999), 300-312.
- O. Zeynep Aksin and Patrick T. Harker, "To Sell or Not To Sell: Determining the Tradeoffs between Service and Sales in Retail Banking Phone Centers", Journal of Services Research 2 (1999), 19-33.
- O.Z. Aksin and P.T. Harker, "Analysis of a processor shared loss system", Management Science 47 (2001), 324-336.
- M. Xue and P.T. Harker, "Note: Ranking DMUs with infeasible super-efficiency DEA models," Management Science 48 (2002), 705-710.
- M. Xue and P.T. Harker, "Customer efficiency: concept and its impact on e-business management," Journal of Service Research 4 (2002), 253-267.
- G.P. Cachon and P.T. Harker, "Competition and outsourcing with scale economies," Management Science 48 (2002), 1314-1333.
- O.Z. Aksin and P.T. Harker, "Capacity sizing in the presence of a common shared resource: dimensioning an inbound call center", European Journal of Operational Research 147 (2003), 464-483.
- Mei Xue, Patrick T. Harker, and Gregory R. Heim, "Consumer and co-producer roles in e-service: analyzing efficiency and effectiveness of e-service designs," International Journal of Electronic Business 3 (2005), 174-197.
- Mei Xue, Lorin Hitt and Patrick T. Harker, "Customer efficiency, channel usage and firm performance in retail banking, Manufacturing and Service Operations Management 9 (2007), 535-558.
Working Papers
The underlined are downloadable documents which are in Acrobat PDF format. If you do not yet have a reader for PDF documents, you can obtain a free downloadable copy of Acrobat Reader.
For those documents without a downloadable version, please send email to Patrick Harker to obtain a hard copy via regular mail.
- Frances X. Frei, Patrick T.
Harker, and Larry W. Hunter, "Performance in Consumer Financial
Services Organizations: Framework and Results from the Pilot Study",
Working Paper 95-03, Wharton Financial
- P.K. Armstrong and P.T.
Harker, "Design of incentive systems for service quality
improvement," Systems Engineering Working Paper 94-23,
- Frances X. Frei and Patrick T. Harker, "Process Design and Efficiency: Evidence from Retail Banking", Working Paper 96-04, Wharton Financial Instititions Center, January 1996
- Baba Prasad and Patrick T. Harker, "Examining the Contribution of Information Technology Toward Productivity and Profitability in U.S. Retail Banking", Working Paper 97-09, Wharton Financial Instititions Center, January 1997
- Rinaldo Jose, Patrick Harker and Lyle Ungar, "Coordinating locally constrained agents using augmented pricing ," Working Paper, Department of Operations and Information Management, Wharton School, October 1997.
- Suman Mallik and Patrick T. Harker, "Contracting Over Multiple Parameters: Capacity Allocation in Semiconductor Manufacturing," Working Paper, Fishman-Davidson Center, The Wharton School, January 1998.
- Ann Evensen, Patrick T. Harker and Frances X. Frei, "Effective Call Center Management: Evidence from Financial Services", Working Paper, Wharton Financial Instititions Center, August 1998.
- Patrick T. Harker and Larry W. Hunter, "Designing the Future of Banking: Lessons Learned from the Trenches", Working Paper, Wharton Financial Instititions Center, September 1998.
- Mei Xue and Patrick T. Harker, "Overcoming the Inherent Dependency of DEA Efficiency Scores: A Bootstrap Approach", Working Paper, Wharton Financial Instititions Center, April 1999.
- Margaret H. Belknap and Patrick T. Harker, "Beyond Intelligent Agents: Introducing Manager Agents," Working Paper, Wharton Electronic Commerce Forum, August 1999.
- Margaret H. Belknap, Chun-Hung Chen, and Patrick T. Harker, "A Gradient-Based Method for Analyzing Stochastic Variational Inequalities with One Uncertain Parameter," OPIM Working Paper 00-03-13, Department of Operations and Information Management, Wharton School, March 2000.
- Mei
Xue and Patrick T. Harker, "The self-service strategy: linking
operations and marketing," Department of Operations and Information
Management, Wharton School, January 2005.
harker@udel.edu
Created June 15, 2007
Last modified June 15, 2007
